Legal Information for Rochestown Park Hotel
Address for the Hotel: Rochestown Road, Douglas, Cork
Company Name: Windsor Surprise Ltd
VAT Number: IE 4653962P
Contact Phone No. / Email Address: +353 21 4890800 / email@example.com
Legal Information for the Hosting Company
Name of Hosting Company: Automatic Netware Limited, trading as Bookassist
Company Number: IE312796
Registered Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
Contact Phone No. / Email Address: +353 1 676 2913 / firstname.lastname@example.org
The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.
What information is collected about you? How do we use it?
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data,. including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to otherparties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role in providing accommodation, gym, leisure, retail or food related services to you.
We may also process other data, which is not personal data.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Use Of Your Personal Data
We use your personal data that we hold to:
• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
• carry out our obligations arising from any contracts entered into between you and us;
• in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
• comply with legislation; and/or
• notify you about changes to our services.
List of services
Restaurant, Bar Service and other food related services.
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.
Personal Data Retention
We keep your Data for varying periods according to our Retention Schedule
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Bookassist. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Bookassist are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).
Protecting your information
We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Children's Privacy & Parental Consent
Links Provided To Other Sites
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -
1. The right to access data relating to you (‘access right’).
2. the right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
In order to assist you in exercising these rights, copies of the relevant forms required can be obtained by e-mailing email@example.com
The controller for the purposes of GDPR is Windsor Surprise Ltd. T/A Rochestown Park Hotel
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Contacting the Hotel
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at firstname.lastname@example.org
All requests will be dealt with promptly and efficiently and in accordance with GDPR.
If you feel that the processing of your data is not in line with our data protection obligations, you can contact the Data Protection Commissioner in Ireland.
Contact details for the Irish Data Protection Commissioner’s Office are as follows:
Data Protection Officer, Canal House, Station Road, Portarlington, Co. Laois, Ireland
Telephone: +353 76 1104800
LoCall: 1890 252231
This Security, Privacy and Cookies Policy applies to our Hotel's Website.
Our Hotel has engaged Bookassist to provide their Booking Engine service to us.
VeriSign Security Certificate
Bookassist is verified as a service provider through the VeriSign Certification Authority. Follow this link to learn more:
Credit Card Security
The credit card details page of Bookassist is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. This ensures that your credit card details will remain completely confidential while in transit. SSL safe connection and secure transaction technology has effectively protected millions of Bookassist customers who have transmitted their credit card numbers online and made a purchase since Bookassist launched its online services in 1999.
Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimised for consumer and hotel benefit.
2. Privacy Statement
This privacy statement refers to our Website and the systems of Automatic Netware Ltd. trading as Bookassist, its branches and its subsidiary companies.
Why do we collect information?
Collecting information provides specific benefits to you, our website visitor
Information is collected in order to facilitate the reservation process between you the customer and the accommodation provider, to faciliate the purchase of e-vouchers, to offer additional services to you where you consent to such offers and/or to help us improve this process for your future use.
For what purpose(s) do we collect information?
Completing or supporting an activity, namely the reservation process or e-voucher purchase process
Voluntary customer registration process
Statistical usage of the system to faciliate improvements
No other use is made of the collected information, in particular the information is never passed to third parties without permission
Who has access to some or all of the information we collect?
Bookassist, its branches and its subsidiary companies
Legal authorities where authorised to do so
What access do we grant our visitors to the information we collect concerning them?
Access is given to all collected information at any time on request
If you believe that our websites or systems have collected incorrect information or if you would like to dispute any information, please contact us.
To contact Bookassist, please see office contact details on Bookassist.org/contact.jsp
To contact our Hotel, please see the contact details on our Website.
3. Cookies Policy
We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the Irish Data Protection Acts, 1988 (as amended).
What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that Cookie. Cookies are useful because they allow a website to recognise a user’s device. There are a number of different types of Cookies, each having a different purpose.
What types of Cookies may be used on this website?
Strictly Necessary Cookies
Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.
Examples of Strictly Necessary Cookies that may be used on this site:
Bookassist session cookie: maintains the user session.
Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.
Examples of Performance Cookies that may be used on this site:
Bookassist conversion tracking cookie: Tracks conversion statistics.
Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.
Examples of Functional Cookies that may be used on this site:
Expression Engine cookie: maintains user preferences such as language.
Bookassist booking_reference: saves user preferences.
Advertising Cookies are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.
If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites. Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/
Third Party Cookies
We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.
Examples of third party cookies that may be used on this site:
Adobe Omniture: collects statistical information about how visitors use the website.
Google Adwords: collects statistical information about use and conversion.
Google Remarketing: allows advertising to users who have visited the site.
Facebook: social media sharing.
Cookies used by us enable us to improve our website and to deliver a more personalised service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us. To contact Bookassist, please see office contact details on Bookassist.org/contact.jsp
If you don't want to receive cookies, you can modify your browser settings; the Help function within your browser explains how to change these settings. You can also visit www.aboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.
Please note that by blocking cookies, you may not be able to use the full functionality of this website, in particular the use of the booking engine to complete a reservation.