Legal Information for Rochestown Park Hotel
• Address for the Hotel: Rochestown Road, Douglas, Cork
• Company Name: Windsor Surprise Ltd
• VAT Number: IE 4653962P
• Contact Phone No. / Email Address: +353 21 4890800 / firstname.lastname@example.org
Legal Information for the Hosting Company
• Name of Hosting Company: Automatic Netware Limited, trading as Bookassist
• Company Number: IE312796
• Registered Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
• Contact Phone No. / Email Address: +353 1 676 2913 / email@example.com
• Website: www.bookassist.org
The privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Hotel will not disclose identifiable user information to any third party without consent.
What information is collected about you? How do we use it?
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data,. including the following in the course of providing services to you, which could contain your personal data: your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to otherparties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role in providing accommodation, gym, leisure, retail or food related services to you.
We may also process other data, which is not personal data.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Use Of Your Personal Data
We use your personal data that we hold to:
• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
• carry out our obligations arising from any contracts entered into between you and us;
• in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
• comply with legislation; and/or
• notify you about changes to our services.
List of services
Restaurant, Bar Service and other food related services.
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.
Personal Data Retention
We keep your Data for varying periods according to our Retention Schedule
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a Booking Engine provided by our booking management system partner, Bookassist. We understand that security remains the primary concern of online consumers and have chosen our Booking Engine partner carefully.
All information sent to this site, if in an SSL session, is encrypted and protected against disclosure to third parties. Bookassist are certified as compliant with PCI DSS (Payment Card Industry Data Security Standards).
Protecting your information
We want to ensure that visitors to our Site feel confident about using the Site to plan and book their accommodation. The Hotel is committed to protecting the information we collect. The Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Children's Privacy & Parental Consent
Links Provided To Other Sites
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -
1. The right to access data relating to you (‘access right’).
2. the right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
In order to assist you in exercising these rights, copies of the relevant forms required can be obtained by e-mailing firstname.lastname@example.org
The controller for the purposes of GDPR is Windsor Surprise Ltd. T/A Rochestown Park Hotel
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Contacting the Hotel
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at email@example.com
All requests will be dealt with promptly and efficiently and in accordance with GDPR.
If you feel that the processing of your data is not in line with our data protection obligations, you can contact the Data Protection Commissioner in Ireland.
Contact details for the Irish Data Protection Commissioner’s Office are as follows:
Data Protection Officer, Canal House, Station Road, Portarlington, Co. Laois, Ireland
Telephone: +353 76 1104800
LoCall: 1890 252231